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INFRASTRUCTURE

Decatrend has a state-of-the-art infrastructure to meet every challenge that comes from our clients end. We have a top-class infrastructure to cater to any global client. We make sure that we stay on the cutting-edge of technology.

Our facilities include:
  • State of the art BPO (Business Process Outsourcing) centers in Chennai & Hyderabad.
  • Office space in excess of 25,000 sq. feet and with a seating capacity for 250 professionals per shift.
  • Facilities operate 24/7 IPLC link from Chennai to Chicago & Hyderabad to Detroit.
  • Facilities are planned for business continuity measures.
  • Redundant internet link to 2 Internet Service Providers (ISPs).
  • 2 Mbps Internet line with 256 Kbps as backup between US and India.
  • Wireless networks with enhanced security permitted.
  • Work re-distribution enabled by technology including Inter-connected Telecom links.
  • Systems/Data/Voice's availability at all centers with full power backup.
 
 
 
 

Want to know more?

Email us at info@decatrend.com
Call us or leave a voice mail at

US     : + 1 630 296 8787
India : + 91 44 42145959

Testimonials

  • "I thank Decatrend for offering superior customer service round the clock helping us improve our customer satisfaction as well as increase online conversions." Process Head - Retailer for Art & Decor items
  • "Congratulations to your Live Chat team for helping me to achieve my target. Last month your team did a US $700 K sales via livechat. Thanks & Keep up the Great work!"Director - Automotive Parts Retailer
  • "Decatrend has done a great job in growing our SEM, SEO and affiliate marketing campaign to exceed our acquisition goals."Senior Director, digital media products
  • "Thanks for helping us move up our BiZrate score to 9.0 from 8.7. We are very happy with the service provided by your support staff. Excellent job! " CEO - Online Retailer of Luggage, Handbags & Accessories
  • "Thanks for your work with Images, they are all pretty good... I have another job for you from a sister company of ours…" VP - Largest online Jewelers

Case Studies

  • Travel and hospitality
  • Automotive
More..
 
 
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