Decatrend has a state-of-the-art infrastructure to meet every challenge that comes from our clients end.
We have a top-class infrastructure to cater to any global client. We make sure that we stay on the cutting-edge of technology.
Our facilities include:
State of the art BPO (Business Process Outsourcing) centers in Chennai & Hyderabad.
Office space in excess of 25,000 sq. feet and with a seating capacity for 250 professionals per shift.
Facilities operate 24/7 IPLC link from Chennai to Chicago & Hyderabad to Detroit.
Facilities are planned for business continuity measures.
Redundant internet link to 2 Internet Service Providers (ISPs).
2 Mbps Internet line with 256 Kbps as backup between US and India.
Wireless networks with enhanced security permitted.
Work re-distribution enabled by technology including Inter-connected Telecom links.
Systems/Data/Voice's availability at all centers with full power backup.
"I thank Decatrend for offering superior customer service round the clock helping us improve our customer satisfaction as well as increase online conversions." Process Head - Retailer for Art & Decor items
"Congratulations to your Live Chat team for helping me to achieve my target. Last month your team did a US $700 K sales via livechat. Thanks & Keep up the Great work!"Director - Automotive Parts Retailer
"Decatrend has done a great job in growing our SEM, SEO and affiliate marketing campaign to exceed our acquisition goals."Senior Director, digital media products
"Thanks for helping us move up our BiZrate score to 9.0 from 8.7. We are very happy with the service provided by your support staff. Excellent job! " CEO - Online Retailer of Luggage, Handbags & Accessories
"Thanks for your work with Images, they are all pretty good... I have another job for you from a sister company of ours…" VP - Largest online Jewelers
