To provide our customers with secure, consistent and predictable level of service
To increase customer satisfaction by committing.
To continuously improve business processes.
Our quality management system guarantees that we can achieve these goals by optimizing business processes as well as ensuring that our products and services are of the highest quality.
Decatrend's quality management system is strategic to the performance of our management system. Our quality processes assure that a given project will be completed through reasonable predictability, consistency and improved efficiency within delivery schedules.
Decatrend's Software quality management system guarantees the success of our engagements. We have built our quality management system based on the globally recognized quality standards developed by the SEI-CMM (Software Engineering Institute - Capability Maturity Model) and ISO 9001:2000.
The Quality Assurance department at Decatrend monitors our quality assurance procedures and compliance to quality standards. All the processes which influence the quality of our services are documented and information gathered is constantly analyzed. We continuously improve our processes on the basis of this information and our overall engagement experience.
"I thank Decatrend for offering superior customer service round the clock helping us improve our customer satisfaction as well as increase online conversions." Process Head - Retailer for Art & Decor items
"Congratulations to your Live Chat team for helping me to achieve my target. Last month your team did a US $700 K sales via livechat. Thanks & Keep up the Great work!"Director - Automotive Parts Retailer
"Decatrend has done a great job in growing our SEM, SEO and affiliate marketing campaign to exceed our acquisition goals."Senior Director, digital media products
"Thanks for helping us move up our BiZrate score to 9.0 from 8.7. We are very happy with the service provided by your support staff. Excellent job! " CEO - Online Retailer of Luggage, Handbags & Accessories
"Thanks for your work with Images, they are all pretty good... I have another job for you from a sister company of ours…" VP - Largest online Jewelers
