Voice Based Customer Service
Decatrend provides high quality voice based customer support with professionalism. We enable you to focus on your company’s core competencies while we provide efficient, reliable and cost effective customer support to your customers. The one main reason why people go for outsourcing is the cost factor. So it reduces capital investment, reduces requirement of manpower and helps in business expansion.
Our skilled team members handle various calls – surveys, verifications, lead generation, collections and more. Our voice support outsourcing services mainly targets on interacting with customers for elucidating, up-selling and cross-selling products/services.
Our agents go through a rigorous training program before taking live calls. We do monitor our call support agent’s performance to makes sure we maintain our client’s requirement. The voice support professionals possess an excellent voice quality and neutralized accent. We provide cost effective voice support for our clients. Our Infrastructure includes fully computerized call desks, uninterrupted facility with back up power supply, dedicated high-speed internet connectivity and scalable capacity.
Our Voice Support services offer 24/7 support in:
- New sales and product queries
- Activation and modification queries
- Up-sale and cross sale procedures
- Post sales support
- Billing and shipping queries
- Warranty and returns management
- Reservations and booking management
We understand the complexity of today’s business and the flexibility that our clients demand. We at Decatrend are committed to provide professional service and cutting edge solutions. |
